Refunds & cancellation

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How to stop renewal, request a refund or raise a problem with a GWS purchase.

Cancel future renewals

Use the subscription-management link in your Paddle confirmation email, or contact Paddle buyer support. You can also email GWS support for help locating the right route. Cancellation normally stops renewal at the end of the paid billing period. It is separate from asking for a refund of a payment already made.

Request a refund

Ask Paddle through the link in your receipt or its buyer support, or contact GWS support. Provide your purchase email and transaction reference, a brief explanation and enough information to identify the payment. Do not send full card details or passwords.

Refund requests are considered under Paddle's Buyer Terms and the consumer rights that apply to your purchase.

Withdrawal rights and digital supply

Some consumers have a time-limited right to withdraw. Early supply of digital content can affect that right only when the applicable conditions, including the required agreement and acknowledgement, are met. The relevant checkout and confirmation must explain this. This page does not itself obtain a waiver from you.

Rights concerning content or services that do not meet the contract remain protected. Nothing here removes mandatory rights or the remedies available under applicable consumer law.

If something does not work

Contact GWS support with the version, the issue and relevant compatibility-check results. If paid access is not delivered, let GWS and Paddle know. A cancellation or a change-of-mind request should not be confused with a request about a fault or failure to deliver.

Optional withdrawal wording

You may use this wording where a withdrawal right applies; using this exact wording is not compulsory. Postal requests can be sent to the business address in Business details.